Shipping policy
Shipping Policy
Last updated: 9 June 2026
All orders are carefully packed and shipped from the United Kingdom.
Processing Time
Ready-to-ship items are usually processed within 1–3 business days.
Personalised or engraved items may take extra time to prepare. If a digital mock-up is needed, we will prepare it after checkout and before engraving.
During busy periods, processing times may be slightly longer, but we will always do our best to dispatch your order as quickly as possible.
UK Shipping
UK orders are shipped using a tracked delivery service where available.
Estimated delivery time is usually 2–4 business days after dispatch.
International Shipping
We currently ship to selected international destinations.
Estimated delivery times vary depending on the destination country, shipping carrier and customs processing.
International customers are responsible for any customs duties, import taxes or local fees charged by their country.
Order Tracking
If your order is shipped with tracking, tracking details will be sent to you once your order has been dispatched.
Please allow some time for tracking information to update after dispatch.
Incorrect or Incomplete Address
Please make sure your shipping address is correct before placing your order.
We cannot be responsible for delays, failed delivery or lost parcels caused by an incorrect or incomplete address provided at checkout.
Lost or Delayed Parcels
If your order has not arrived within the expected time, please contact us at:
We will help you check the tracking and contact the delivery carrier where possible.
Please note that delivery delays caused by carriers, customs or circumstances outside our control may occasionally happen.
Contact Us
If you have any questions about shipping, please contact us at: