Privacy policy

Privacy Policy

Last updated: 9 June 2026

This Privacy Policy explains how Zipp Collective collects, uses and protects your personal information when you visit our website, place an order, contact us, or use our services through clickinzipp.com.

Zipp Collective is powered by Shopify, which helps us operate our online store, process orders and provide a secure shopping experience.

  1. Information We Collect

When you use our website or place an order, we may collect the following information:

  • Your name
  • Email address
  • Billing and shipping address
  • Phone number, if provided
  • Order details
  • Payment and transaction information
  • Messages or enquiries you send to us
  • Website usage information, such as your device, browser, IP address and how you interact with our website

We do not directly store your full payment card details. Payments are processed securely through Shopify and its payment providers.

  1. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Arrange shipping and delivery
  • Contact you about your order
  • Respond to enquiries or customer service requests
  • Prepare personalised or engraved items where requested
  • Improve our website and shopping experience
  • Prevent fraud and keep our store secure
  • Comply with legal, tax and accounting obligations

If you choose to receive marketing emails, we may use your email address to send updates, offers or product news. You can unsubscribe at any time.

  1. Personalised Orders

If you order a personalised or engraved product, we will use the details you provide, such as a name, phone number or custom text, only to prepare your order and provide any related customer support.

Please make sure all personalisation details are correct before placing your order.

  1. Sharing Your Information

We only share your personal information where necessary to run our store and complete your order.

This may include sharing information with:

  • Shopify, our ecommerce platform
  • Payment providers
  • Shipping and delivery carriers
  • Email or customer support tools
  • Analytics or advertising services, where enabled
  • Professional or legal advisers where required
  • Authorities where required by law

We do not sell your personal information.

  1. Cookies and Website Tracking

Our website may use cookies and similar technologies to help the website work properly, remember your preferences, understand website traffic and improve our services.

Some cookies are necessary for the store to function, such as cart and checkout cookies. Other cookies may be used for analytics or marketing where applicable.

You can manage cookies through your browser settings or any cookie options shown on our website.

  1. How Long We Keep Your Information

We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy.

For example, we may keep order records where required for tax, accounting, legal or customer service purposes.

  1. Your Rights

Depending on where you live, you may have rights over your personal information, including the right to:

  • Access the personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your personal information
  • Object to or restrict certain types of processing
  • Request a copy of your personal information
  • Withdraw consent where we rely on consent, such as for marketing emails

To make a request, please contact us using the details below.

  1. Security

We take reasonable steps to protect your personal information. However, no online service can be guaranteed to be completely secure.

Please avoid sending sensitive information through unsecured channels.

  1. International Transfers

Because our store is powered by Shopify and may use third-party service providers, your information may be processed outside the United Kingdom.

Where required, appropriate safeguards are used to protect your personal information.

  1. Third-Party Links

Our website may include links to third-party websites or services. We are not responsible for the privacy practices, content or security of third-party websites.

  1. Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

  1. Contact Us

If you have any questions about this Privacy Policy or how your personal information is used, please contact us at:

Email: info@clickinzipp.com

For the purpose of applicable data protection laws, Zipp Collective is the data controller of your personal information.