Shipping & Returns
We want your shopping experience with Zipp Collective to be simple and straightforward. Below you’ll find an overview of our processing, delivery and returns information.
Order Processing
All orders are processed and prepared for dispatch within 1 business day.
Orders placed on weekends or UK bank holidays will be processed on the next business day.
UK Delivery
UK orders are shipped using Royal Mail Tracked 24.
Estimated delivery time is 1–2 business days after dispatch.
Once your order has been dispatched, you will receive tracking information so you can follow its progress.
International Delivery
International orders are shipped using Royal Mail International Tracked.
Estimated delivery time is 7–10 business days after dispatch, depending on the destination and local customs processing.
Tracking information will be provided once your order has been dispatched.
Customs Duties and Import Charges
International customers are responsible for any customs duties, import taxes or local charges applied by the destination country.
These charges are not included in the product price or shipping cost and are outside our control.
Delivery Delays
Delivery times are estimates and may occasionally be affected by carrier delays, customs processing, severe weather or other circumstances outside our control.
If your order appears to be delayed, please contact us and we will help check the tracking information.
Incorrect or Incomplete Addresses
Please check that your delivery address is complete and correct before placing your order.
We cannot be responsible for delays, failed delivery or lost parcels caused by an incorrect or incomplete address provided at checkout.
Returns
For non-personalised items, you may request a return within 14 days of receiving your order.
Returned items must be unused, in their original condition and returned within 14 days of your return request being accepted.
Customers are responsible for return postage unless the item is faulty, damaged, incorrect or not as described.
We recommend using a tracked delivery service when returning an item.
Personalised and Engraved Items
Personalised, engraved and custom-made items cannot be returned or refunded unless they are faulty, damaged, incorrect or not as described.
Please check all names, phone numbers, custom text, spelling, sizing and other personalisation details carefully before placing your order.
Faulty, Damaged or Incorrect Orders
If your order arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible.
Please include your order number and clear photographs showing the issue.
We will review the problem and provide an appropriate solution, which may include a replacement, repair or refund.
Starting a Return
Please contact us before returning an item:
Include your order number and the reason for the return. Please do not send an item back before receiving return instructions from us.
Refunds
Once your returned item has been received and inspected, we will let you know whether your refund has been approved.
Approved refunds will be returned to your original payment method. Your bank or payment provider may require additional time to process the refund.
For full details, please read our Shipping Policy and Return and Refund Policy.